Job Description
Join NexCare Solutions, a leading healthcare support provider, as a Customer Service Associate in Columbus! We're seeking compassionate individuals to deliver exceptional patient experiences through flexible scheduling options. Enjoy competitive pay, comprehensive training, and a supportive team environment. This role is perfect for students, parents, or professionals seeking work-life balance. Apply today to start your rewarding career in healthcare administration!
Responsibilities
- Handle incoming patient inquiries via phone, email, and secure messaging portals
- Update and maintain accurate patient records in electronic health systems
- Coordinate appointment scheduling and insurance verification processes
- Resolve billing discrepancies and escalate complex issues to senior staff
- Adhere to HIPAA compliance protocols for all patient interactions
- Collaborate with healthcare providers to ensure seamless care coordination
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or healthcare experience preferred
- Strong verbal communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Detail-oriented with data entry accuracy
- Empathetic demeanor and conflict resolution abilities