Job Description
Join our dynamic team at Mountain Peak Solutions where we value flexibility and growth! We're seeking passionate Evening/Weekend Customer Service Specialists to deliver exceptional experiences to our clients. This role offers perfect work-life balance with competitive pay and opportunities for advancement. If you thrive in fast-paced environments and enjoy helping others, we want you on our team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve technical issues and provide product support using CRM systems
- Process orders and transactions with 99% accuracy
- Collaborate with day-shift teams for seamless handovers
- Maintain detailed documentation of customer interactions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume settings
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings (4pm-12am) and weekends
- Valid driver's license and reliable transportation