Job Description
Are you looking for a rewarding career that fits your lifestyle? Apex Logistics Solutions is expanding our team and seeking dedicated individuals for our Evening and Weekend Shift positions. If you thrive in a dynamic environment and value work-life balance, we want to hear from you.
As a member of our night shift team, you will play a crucial role in ensuring our clients receive the highest level of service around the clock. We offer competitive pay, comprehensive benefits, and a supportive culture that values every team member.
Responsibilities
- Manage a high volume of customer inquiries via phone, email, and chat during evening and weekend hours.
- Resolve complex issues and escalate tickets to upper management when necessary.
- Maintain accurate records of all interactions in our CRM database.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Provide exceptional service that drives customer satisfaction and retention.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work flexible hours, including evenings (4:00 PM - 12:00 AM) and weekends.
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently with minimal supervision.