Job Description
Join our dynamic remote team in Sacramento! We're urgently seeking Evening/Weekend Support Specialists to deliver exceptional customer experiences during flexible hours. Enjoy competitive pay, full benefits eligibility, and a supportive virtual work environment.
As a key member of our client success team, you'll troubleshoot technical issues, resolve customer inquiries, and maintain service excellence. Perfect for students, parents, or professionals seeking work-life balance. Training provided!
Responsibilities
- Provide remote technical support via phone, chat, and email during evening/weekend shifts
- Troubleshoot software/hardware issues and implement effective solutions
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with day-shift teams for seamless customer handovers
- Proactively identify process improvements to enhance service quality
- Maintain high customer satisfaction scores (CSAT) metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with remote desktop tools and troubleshooting software
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Flexibility to work evenings (5 PM - 1 AM) and weekends