Job Description
Join our vibrant team at City Hospitality Group, where we offer flexible evening and weekend shifts perfectly tailored for students in Memphis! As a Front Desk Associate, you'll be the heart of our guest experience while earning competitive pay and gaining valuable real-world experience. We provide comprehensive training, a supportive environment, and opportunities for advancementâideal for balancing work with your studies. Our modern downtown location offers easy access to public transit and campus areas, making commutes stress-free.
Why choose us? We prioritize work-life balance with fixed schedules, free on-site parking, and exclusive staff discounts at local attractions. Whether you're pursuing hospitality, business, or liberal arts, this role builds transferable skills in customer service, problem-solving, and teamwork. Apply today and start your rewarding career journey while earning!
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, payments, and billing transactions accurately using our digital systems
- Address guest inquiries and resolve issues promptly with empathy and professionalism
- Maintain lobby cleanliness, security, and operational readiness during evening/weekend shifts
- Collaborate with cross-functional teams to ensure seamless guest experiences
- Update guest records and communicate relevant information to management
- Adhere to safety protocols and emergency procedures during all shifts
Qualifications
- Currently enrolled in a high school, college, or university program (students encouraged to apply)
- Flexible availability for evenings (4 PM - 12 AM) and weekends (Saturday/Sunday)
- Strong communication skills and customer service orientation
- Basic proficiency with technology (POS systems, email, scheduling apps)
- Ability to multitask in a fast-paced environment with attention to detail
- Reliable transportation to downtown Memphis location
- No prior experience requiredâcomprehensive training provided
- Positive attitude and commitment to teamwork