Job Description
We are looking for a highly motivated Evening and Weekend Part-Time Customer Support Specialist to join our dynamic team in Orlando, FL. In this role, you will be the voice and face of our brand, providing exceptional technical assistance to our clients during our high-demand off-peak hours.
Perfect for students or professionals seeking a flexible schedule, this position offers the chance to work from the comfort of your home with a supportive culture that values work-life balance.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, chat, and email during evening and weekend shifts.
- Troubleshoot technical issues related to our software suite, ensuring quick and accurate resolutions.
- Document all interactions and ticket details in our CRM system with high attention to accuracy.
- Collaborate with the technical engineering team to escalate complex issues and provide feedback.
- Maintain a professional, empathetic, and positive demeanor with every customer interaction.
- Stay updated on product features and policy changes to provide accurate support.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Must be available to work Evenings (4:00 PM - 12:00 AM) and Weekends on a rotating schedule.
- Strong computer skills and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to troubleshoot common technical problems and think critically under pressure.
- Reliable high-speed internet connection is mandatory.