Job Description
Are you ready to join one of San Francisco's most dynamic tech teams? SF Dynamic Solutions is currently seeking an Evening Part-Time Customer Support Specialist to help our growing clientele. If you want to earn extra cash while enjoying a flexible schedule in the heart of the Bay Area, this is the opportunity for you.
We value our employees and offer a collaborative environment where your voice matters. Whether you are looking to supplement your income or start a career in tech support, our evening shift provides the perfect balance.
Responsibilities
- Handle high-volume customer inquiries via chat and email during evening hours (4:00 PM - 10:00 PM).
- Resolve technical issues and troubleshoot software problems efficiently to ensure high satisfaction.
- Document all interactions and update customer records in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Identify opportunities to upsell our premium services to evening clients.
- Participate in weekly training sessions to stay updated on new products and protocols.
Qualifications
- High school diploma or equivalent required; associate degree in IT or related field preferred.
- Previous experience in customer service or tech support is a plus.
- Must be available to work 3-4 evenings per week, including weekends.
- Strong written and verbal communication skills in English.
- Basic proficiency with computer operating systems and browsers is essential.