Job Description
We are looking for a highly motivated Customer Support Specialist to join our dynamic team in New York City. This is an excellent opportunity for individuals seeking evening and weekend shifts to work in a fast-paced, modern environment. If you are a problem-solver who thrives in a high-conversion setting, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible scheduling with guaranteed hours.
- Comprehensive benefits package including health, dental, and vision.
- Modern office amenities and a collaborative culture.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat during evening and weekend hours.
- Resolve complex inquiries and escalate issues to senior management when necessary.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Assist in the onboarding process for new team members.
- Collaborate with cross-functional teams to improve product and service offerings.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required; Associate or Bachelor’s degree preferred.
- Previous experience in customer support or a related field is a plus.
- Strong written and verbal communication skills.
- Ability to work rotating evening and weekend shifts.
- Proficiency with Microsoft Office Suite and CRM software.
- Self-starter with a problem-solving mindset.