Job Description
Are you looking for a role that fits your lifestyle? We are seeking a dedicated and empathetic Evening Customer Support Specialist to join our dynamic team in Atlanta, GA. In this role, you will be the bridge between our technology and our valued customers, resolving issues during the quieter hours of the evening and weekends.
Our company offers a flexible work environment, competitive compensation, and the opportunity to work with cutting-edge technology. If you thrive in a customer-centric role and want to make a real impact, we want to hear from you.
Why Join Us?
- Flexible evening and weekend schedules.
- Competitive hourly rate ($22 - $28).
- Comprehensive health benefits package.
- Professional development and training opportunities.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during evening and weekend shifts.
- Diagnose and troubleshoot software, hardware, and network connectivity issues efficiently.
- Document all customer interactions, resolutions, and technical notes in our CRM system.
- Collaborate with the engineering and product teams to escalate complex bugs and feature requests.
- Maintain a high level of professionalism and patience while handling high-volume inquiries.
- Stay updated on product knowledge base to ensure accurate and up-to-date assistance.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service, technical support, or help desk roles.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Must be available to work rotating evening shifts and weekends as required.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.