Job Description
Are you looking for a rewarding career in Pennsylvania? Join Apex Logistics & Support as our new Evening and Weekend Customer Support Specialist. We are seeking dedicated professionals who thrive in a fast-paced environment and want to make a real impact for our clients.
In this role, you will be the first point of contact for our valued customers during non-traditional hours. We offer a competitive compensation package, comprehensive health benefits, and a supportive team culture designed to help you succeed.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Provide accurate information regarding products, services, and account status to ensure customer satisfaction.
- Log all interactions and resolutions accurately into our CRM system.
- Identify and escalate complex issues to senior management or technical teams promptly.
- Collaborate with cross-functional teams to improve service protocols and response times.
- Maintain a professional and positive demeanor while adhering to company scripts and guidelines.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service, call center, or technical support is preferred.
- Excellent verbal and written communication skills.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Proficiency with Microsoft Office Suite and basic CRM software.
- Strong problem-solving skills and the ability to remain calm under pressure.