Job Description
Are you looking for a career that fits your lifestyle? Midwest Tech Solutions is seeking dedicated professionals to join our Kansas City team. We understand the importance of work-life balance and are currently hiring for our Evening and Weekend shifts.
We offer a competitive benefits package, including health insurance, paid time off, and a collaborative work environment. Whether you are looking for a full-time career or a part-time opportunity, we have flexible schedules designed to accommodate your needs.
Why Apply?
- Flexible Scheduling: Choose between Full-Time or Part-Time roles with clear shift patterns.
- Competitive Pay: Earn between $19.00 and $25.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex technical and billing issues with empathy and efficiency.
- Document all customer interactions accurately in the CRM system.
- Collaborate with team leads to identify trends and improve service protocols.
- Maintain a professional demeanor during high-pressure situations.
- Identify upsell opportunities and promote company services.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of customer service or technical support experience preferred.
- Excellent verbal and written communication skills.
- Ability to work rotating shifts, including evenings, weekends, and holidays.
- Proficiency with Microsoft Office Suite and CRM software.
- Strong problem-solving skills and a customer-first attitude.