Job Description
Join our dynamic team as a Flexible Part-Time Customer Service Specialist in sunny Los Angeles! We're urgently hiring energetic professionals who thrive in fast-paced environments. Enjoy the perfect work-life balance with flexible scheduling options tailored to your availability. This is your opportunity to make an immediate impact while advancing your career in customer service excellence.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Hybrid work model (3 days remote, 2 days in-office)
- Comprehensive training and career development
- Health benefits for part-time employees (20+ hrs/week)
- Collaborative, inclusive workplace culture
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve complex issues using CRM systems and troubleshooting protocols
- Collaborate with cross-functional teams to enhance service quality
- Document interactions accurately in Salesforce and Zendesk
- Identify upsell opportunities to drive revenue growth
- Participate in weekly team training and feedback sessions
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in SaaS or tech
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work 20-30 hours/week with flexible scheduling
- Strong attention to detail and multitasking ability
- Experience with remote collaboration tools (Slack, Zoom)
- Valid California driver's license (for occasional client meetings)