Job Description
Join FlexWork Solutions and transform your free time into extra income! We're seeking energetic Part-Time Customer Service Specialists in Charlotte to deliver exceptional experiences while earning competitive hourly pay. Enjoy flexible scheduling, comprehensive training, and a supportive team environment. Perfect for students, retirees, or anyone seeking supplemental income. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns efficiently
- Update customer records accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training sessions
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and as part of a team
- Flexible availability including evenings and weekends
- Reliable transportation to Charlotte office
- Positive attitude and customer-first mindset