Job Description
Join our dynamic team at Apex Retail Solutions as a Evening/Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional experiences during our peak hours. This flexible role offers competitive pay, career advancement opportunities, and the chance to make a real impact. Enjoy our supportive culture, comprehensive training, and performance-based incentives while serving our Kansas City community.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person during evening/weekend shifts
- Process transactions and resolve billing discrepancies with precision
- Train on product knowledge to provide expert recommendations
- Collaborate with day-team to ensure seamless service continuity
- Implement loss prevention protocols and maintain store security
- Update CRM systems with accurate customer interaction records
- Contribute to weekend inventory management and merchandising
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or retail experience
- Availability for consistent evening/weekend schedule (Thu-Sun, 3-11 PM)
- Exceptional communication and conflict resolution skills
- Proficiency with POS systems and Microsoft Office Suite
- Ability to thrive in fast-paced environments
- Basic math skills for transaction handling
- Positive attitude with problem-solving mindset