Job Description
Join our award-winning support team at Premier Support Solutions! We're seeking dedicated Evening/Weekend Customer Service Specialists to deliver exceptional experiences for our growing client base. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement. Ideal for students, parents, or professionals seeking work-life balance. Enjoy a modern, inclusive workplace with performance bonuses and recognition programs. No weekends in December!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions with empathy and efficiency
- Document interactions in CRM system while maintaining detailed case notes
- Collaborate with Tier 2 specialists to escalate complex technical problems
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in weekly team training sessions to enhance product knowledge
- Support seasonal peak periods during evenings and weekends
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to troubleshoot basic technical issues (hardware/software)
- Flexible availability for evenings (4 PM - 12 AM) and weekends
- Strong problem-solving skills with attention to detail
- Positive attitude and resilience in fast-paced environments