Job Description
We're urgently seeking dynamic Part-Time Customer Specialists to join our award-winning team in Nashville! This flexible-hours role offers the perfect work-life balance while allowing you to make a tangible impact in our fast-growing tech solutions company. Enjoy a modern workspace, competitive benefits package, and the opportunity to develop valuable skills in customer engagement and problem-solving. If you thrive in collaborative environments and value schedule autonomy, this is your moment to shine!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot product issues efficiently
- Maintain detailed customer records in our CRM system
- Collaborate with cross-functional teams to enhance service quality
- Proactively identify upsell opportunities based on customer needs
- Participate in weekly training sessions to stay updated on products
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends (10-20 hours/week)
- Valid US work authorization
- Reliable transportation to downtown Nashville location