Job Description
Join Florida Connect Services as an Entry-Level Customer Service Specialist and launch your career with flexibility! We're seeking motivated individuals to provide exceptional support during our evening hours (4 PM - 10 PM). Perfect for students, parents, or anyone seeking work-life balance. No prior experience required—we provide comprehensive training!
Enjoy a supportive team environment, competitive pay, and opportunities for advancement. Our Miami-based office offers a modern workspace with state-of-the-art technology. Plus, as a part-time team member, you'll gain valuable skills in communication, problem-solving, and digital tools.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, account, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Basic computer proficiency (Microsoft Office, email)
- Ability to work independently and as part of a team
- Reliable transportation to our Miami location
- Flexible availability for evening shifts (20-25 hours/week)
- Positive attitude and customer-centric mindset
- Previous customer service experience a plus