Job Description
Join Phoenix Solutions Group as a Customer Service Specialist and unlock your potential with flexible evening shifts designed to accommodate your schedule! We're actively seeking dynamic individuals including students and career changers to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Whether you're balancing studies or seeking supplemental income, our evening roles offer stability and advancement opportunities. Apply today and become part of Virginia's most customer-centric team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues using CRM systems
- Process orders, returns, and exchanges accurately while maintaining documentation
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
- Maintain customer data confidentiality and security protocols
Qualifications
- High school diploma or equivalent (students currently enrolled welcome)
- 6+ months customer service or related experience preferred
- Strong verbal/written communication and active listening skills
- Proficiency with Microsoft Office and basic CRM software
- Ability to multitask in fast-paced evening environments
- Reliable transportation and consistent evening availability
- Problem-solving mindset with attention to detail
- Positive attitude and commitment to customer satisfaction