Job Description
Join FlexHire Solutions and transform your schedule with our part-time Customer Service Specialist role! We're seeking energetic professionals to deliver exceptional support while maintaining flexible work hours. Perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, remote options, and a vibrant team environment. Hiring immediately for Raleigh-based positions with evening/weekend availability.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and technical issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with support team to escalate complex issues
- Meet daily performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional communication and problem-solving skills
- Ability to work evenings/weekends (15-25 hrs/week)
- Strong attention to detail and multitasking ability
- Reliable internet connection for remote work
- Positive attitude under pressure