Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and enjoy flexible hours while making a real impact! We're seeking energetic professionals to deliver exceptional support during our peak evening and weekend shifts. This role offers competitive pay, a supportive work environment, and opportunities for growth in the heart of Cleveland's thriving service industry.
At NightShift Solutions, we value work-life balance and offer consistent schedules that fit your lifestyle. Perfect for students, parents, or anyone seeking supplemental income without compromising daytime commitments. Our modern downtown facility is easily accessible with free parking and complimentary refreshments.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve billing issues and process orders with 95% accuracy
- Document interactions using our CRM system while maintaining HIPAA compliance standards
- Collaborate with overnight teams to ensure seamless service continuity
- Identify upsell opportunities for premium service packages
- Meet/exceed 25+ resolved cases per shift during peak hours
- Participate in quarterly weekend training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service experience in fast-paced environments
- Availability for 20-30 hours/week (4pm-12pm shifts, weekends required)
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional multitasking abilities with 50+ WPM typing speed
- Strong problem-solving skills with conflict resolution certification preferred
- Reliable transportation to downtown Cleveland facility
- Ability to stand for extended periods during peak hours