Job Description
Join our award-winning customer experience team as a Flexible Evening/Weekend Customer Specialist! We're seeking dynamic individuals to deliver exceptional support during non-traditional hours. This hybrid role combines the flexibility of remote work with occasional in-person collaboration at our San Antonio hub. Perfect for students, parents, or professionals seeking work-life balance without sacrificing career growth.
Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your unique schedule. Whether you're assisting customers via chat, email, or phone, you'll be part of a mission-driven organization transforming healthcare accessibility across Texas.
Responsibilities
- Provide multi-channel customer support via chat, email, and phone during evenings (5PM-11PM) and weekends (Sat-Sun)
- Resolve billing inquiries, appointment scheduling, and insurance verification with empathy and accuracy
- Document interactions in CRM systems while maintaining strict HIPAA compliance
- Collaborate with cross-functional teams during critical weekend system updates
- Identify process improvement opportunities and contribute to knowledge base articles
- Maintain 95% customer satisfaction score through personalized support solutions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in healthcare or tech industry
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently during remote shifts with minimal supervision
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet connection for remote work