Job Description
Join our award-winning remote team as a Part-Time Evening & Weekend Customer Specialist! We're hiring motivated individuals in Denver for flexible evening and weekend shifts with competitive pay. Perfect for students, career changers, or anyone seeking work-life balance. Enjoy full remote work with no commute, comprehensive training, and opportunities for advancement.
What We Offer:
- Flexible evening/weekend shifts (4-6 hours/day)
- Competitive hourly pay ($16-$22) + performance bonuses
- 100% remote work with provided equipment stipend
- Health benefits (PTO, vision, dental)
- Professional development stipends
- Inclusive, supportive team culture
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening/weekend hours
- Resolve product inquiries, technical issues, and order discrepancies
- Document interactions in CRM system with 99% accuracy
- Collaborate with cross-functional teams using Slack and virtual tools
- Meet/exceed SLA targets and customer satisfaction metrics
- Contribute to process improvement initiatives
- Maintain up-to-date knowledge of products/services
Qualifications
- High school diploma or equivalent; current students strongly encouraged
- 1+ years customer service experience preferred
- Reliable high-speed internet and quiet home office
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- Proficiency with CRM software (Salesforce training provided)
- Flexible availability for evenings (4 PM-10 PM) and weekends
- Proactive problem-solving mindset