Job Description
Boost your income with flexible evening and weekend remote opportunities! FlexWork Solutions is seeking motivated Customer Service Specialists to join our dynamic team. Enjoy the freedom of working from home while providing exceptional support to our clients. No commute, no office hassles—just flexible hours and competitive pay designed to fit your lifestyle.
Perks & Benefits:
- Competitive hourly pay + performance bonuses
- Flexible evening/weekend scheduling
- Full remote work setup provided
- Comprehensive paid training
- Health & wellness stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, resolution time)
- Collaborate with team members to enhance service quality
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication & problem-solving skills
- Proficient with tech tools (CRM, Zoom, Slack)
- Reliable high-speed internet & quiet workspace
- Flexible availability for evenings/weekends
- Ability to work independently with minimal supervision
- Basic typing speed (40+ WPM)