Job Description
Are you looking for a dynamic role that fits your lifestyle? Apex Support Services is currently seeking a dedicated Evening and Weekend Customer Service Representative to join our Dallas-based team. We pride ourselves on delivering exceptional client experiences, and we need a motivated individual to ensure our evening operations run smoothly.
In this position, you will be the primary point of contact for our clients during our high-traffic evening shifts. We offer a competitive hourly wage, a collaborative work environment, and the flexibility you need to balance your personal life with your career. If you have a passion for helping people and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Provide professional and courteous support to customers via phone, email, and live chat during evening and weekend shifts.
- Resolve customer inquiries, complaints, and technical issues with empathy and efficiency.
- Accurately document all customer interactions and feedback in our CRM database.
- Collaborate with the morning support team to ensure seamless service continuity.
- Identify opportunities to upsell products or services while maintaining a customer-first approach.
- Adhere to all company policies, quality standards, and safety protocols.
Qualifications
- High school diploma or GED required; associate’s degree or relevant certifications preferred.
- Previous experience in customer service, retail, or call center environments is highly desirable.
- Strong verbal and written communication skills with a professional telephone manner.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Proficient in using computers and standard office software (Microsoft Office Suite).
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.