Job Description
Join a dynamic team in the heart of Boston, MA, as an Evening & Weekend Customer Support Associate. We are looking for enthusiastic individuals to join our flexible shift schedule. Whether you are a student or a professional looking for extra income, this entry-level role offers a fantastic opportunity to develop your career while enjoying evening hours.
Why Join Us?
- Flexible Schedule: Primarily evening shifts (4:00 PM - 12:00 AM) and weekend availability.
- No Experience Required: Comprehensive training provided on-site.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on performance.
- Growth Opportunities: Clear paths for advancement to full-time roles and management.
Responsibilities
- Handle incoming customer calls and emails during evening and weekend shifts with a focus on resolution.
- Assist clients in navigating our services and answering product-related inquiries.
- Log customer interactions and issue tickets into our CRM system accurately.
- Collaborate with the day-shift team to ensure continuity of service.
- Identify opportunities to upsell services to existing clients.
- Maintain a clean and organized workspace to ensure safety and efficiency.
Qualifications
- High school diploma or equivalent required.
- Must be available to work evenings (4 PM - 12 AM) and weekends.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ wpm).
- Ability to remain calm and professional under pressure.
- Must be authorized to work in the United States.