Job Description
Are you a problem-solver who thrives in the evening? Apex Digital Solutions is seeking a dedicated Evening Technical Support Specialist to join our growing team in Seattle, WA.
We believe in work-life balance. This part-time position offers the flexibility you need while allowing you to make a significant impact on our clients' technological success. If you have a knack for troubleshooting and a passion for helping others, we want to hear from you.
Why Join Us?
- Flexible Schedule: Work your way while maintaining a healthy work-life balance.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
- Growth Opportunities: Clear pathways for career advancement within a stable organization.
Responsibilities
- Provide expert technical assistance via phone, email, and chat to evening clients.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Document all support interactions and resolutions in our CRM system.
- Collaborate with the morning team to ensure seamless workflow continuity.
- Conduct routine system checks and software updates.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Experience with Windows, macOS, and mobile operating systems.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work independently in a remote or hybrid evening environment.
- Flexibility to work evenings (e.g., 4:00 PM - 12:00 AM) and rotating weekends.