Job Description
Join a dynamic team at Apex Tech Solutions, where we are revolutionizing customer experience through top-tier technical support. We are currently seeking dedicated professionals to join our Evening and Weekend Support Team. Whether you are looking for a full-time career or a part-time opportunity to fit your lifestyle, we have a position that fits your goals.
Our environment is fast-paced, rewarding, and supportive. You will work with cutting-edge technology and a diverse group of talented individuals. We prioritize work-life balance and offer competitive benefits, including health insurance, paid time off, and career advancement opportunities.
Why Join Us?
- Flexible Scheduling: Choose from various shift options including evenings and weekends.
- Competitive Pay: Earn between $19.00 and $28.00 per hour depending on experience.
- Growth Potential: Clear pathways to senior technical roles and management.
Responsibilities
- Provide exceptional technical assistance to clients via phone, email, and live chat.
- Diagnose and troubleshoot software, hardware, and network connectivity issues.
- Document all interactions and solutions in our CRM system accurately and efficiently.
- Escalate complex issues to senior engineers while keeping the customer informed.
- Collaborate with cross-functional teams to improve service delivery.
- Maintain a high level of customer satisfaction scores (CSAT).
Qualifications
- High school diploma or GED required.
- Previous experience in customer support or technical help desk roles is a plus.
- Basic understanding of operating systems (Windows, macOS) and internet browsers.
- Strong verbal and written communication skills.
- Ability to work evenings and weekends as required by business needs.
- Proficiency with Microsoft Office Suite and remote support tools.