Job Description
Are you looking for a rewarding part-time job in New York with a flexible schedule? Apex Digital Solutions is seeking a detail-oriented Evening Technical Support Specialist to join our remote-first team. In this role, you will provide critical technical assistance to our clients during evening hours, ensuring seamless operations and high customer satisfaction. We pride ourselves on offering a premium work environment where your skills are valued, and your schedule is respected.
As part of our team, you will be the bridge between our clients and our technical experts, solving complex issues with ease and professionalism. Whether you are looking to supplement your income or start a career in IT support, this opportunity offers the perfect blend of flexibility and professional growth.
Responsibilities
- Provide top-tier technical support to clients via chat, email, and phone during evening shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Escalate complex tickets to senior engineers while maintaining clear communication with users.
- Maintain accurate and up-to-date documentation of technical issues and solutions in the knowledge base.
- Collaborate with the wider support team to improve evening workflow and customer experience.
- Ensure compliance with company policies and security protocols during all interactions.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in customer service or technical support (1-2 years preferred).
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Flexibility to work evening shifts, including weekends and holidays as required.
- Basic understanding of operating systems (Windows, macOS) and network troubleshooting.