Job Description
Looking for the best evening part time jobs in Phoenix, AZ?
ApexTech Solutions is expanding our support team and is actively seeking a Technical Support Specialist to join us for evening shifts. This is a fantastic opportunity for individuals seeking a flexible schedule, competitive pay, and a dynamic work environment.
We pride ourselves on delivering top-tier customer service, and we need passionate professionals to help us maintain our high standards.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during evening hours.
- Troubleshoot hardware and software issues to ensure customer satisfaction and system stability.
- Document all customer interactions and technical resolutions in our CRM database.
- Collaborate with senior engineers to resolve complex escalated tickets.
- Stay updated on product knowledge and provide accurate information to clients.
- Maintain a professional demeanor and adhere to company communication standards.
Qualifications
- High school diploma or GED required.
- 1+ years of experience in customer service or technical support is preferred.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Strong verbal and written communication skills.
- Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM).
- Reliable high-speed internet connection and a quiet home office space.