Job Description
Are you a tech-savvy student or professional seeking a flexible evening schedule?
Apex Digital Systems is urgently hiring a dedicated Evening Technical Support Specialist to join our dynamic team in Oklahoma City. We pride ourselves on delivering exceptional service and are looking for individuals who are eager to learn, grow, and represent our brand with excellence during our peak evening hours.
Whether you are currently pursuing a degree or looking to transition into the IT industry, this role offers a fantastic opportunity to gain hands-on experience while enjoying a healthy work-life balance. You will be the bridge between our clients and our technical solutions, ensuring every issue is resolved with patience and expertise.
Why Join Us?
- Flexible Scheduling: Perfect for students balancing coursework.
- Competitive Pay: Earn $18-$25/hour based on experience.
- Professional Growth: Mentorship from senior tech leads.
- Modern Environment: Work in a cutting-edge tech facility in OKC.
Don't miss this chance to kickstart your career in a role that truly matters.
Responsibilities
- Provide Tier 1 Technical Support: Assist clients via phone, email, and chat with hardware and software troubleshooting.
- Customer Issue Resolution: Diagnose and resolve technical problems efficiently, ensuring high customer satisfaction scores.
- Documentation: Accurately log all support tickets, interactions, and resolutions into our CRM system.
- Software & Hardware Maintenance: Assist in the setup, configuration, and maintenance of user devices and networks.
- Collaboration: Communicate complex technical issues to the senior team for escalation when necessary.
- Remote Assistance: Utilize remote desktop tools to guide users through technical fixes.
Qualifications
- Student Friendly: Currently enrolled in a relevant degree program (Computer Science, IT, or related field) or recent graduate.
- Basic Technical Aptitude: Familiarity with Windows, macOS, and common office applications.
- Communication Skills: Excellent verbal and written communication skills with a customer-first mindset.
- Reliability: Must be available to work evening shifts (typically 4:00 PM - 12:00 AM EST).
- Problem Solving: Ability to think critically and troubleshoot issues under pressure.
- Education: High school diploma or GED required; Associate's degree preferred.