Job Description
Are you seeking a flexible schedule in the vibrant city of Austin? We are looking for a dedicated Evening Support Specialist to join our dynamic team. In this role, you will be the bridge between our clients and our technical solutions, ensuring a seamless experience during our peak evening hours.
At Austin Digital Solutions, we value work-life balance and offer a supportive environment where your contributions directly impact our success. If you are detail-oriented and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Manage Customer Inquiries: Handle a high volume of incoming support tickets via email, chat, and phone with a focus on accuracy and speed.
- Troubleshoot Technical Issues: Diagnose and resolve common software and hardware problems for our diverse client base.
- Document Solutions: Maintain detailed records of customer interactions and resolutions in our CRM database.
- Collaborate with Teams: Communicate effectively with the morning support shift to hand over unresolved issues.
- Provide Training: Assist in onboarding new staff by sharing best practices for evening shifts.
- Monitor System Health: Flag potential technical anomalies or recurring issues to the engineering team.
Qualifications
- Education: High school diploma or GED required; associate's degree preferred.
- Experience: 1-2 years of experience in customer support or technical assistance.
- Technical Skills: Proficiency in Microsoft Office Suite and basic troubleshooting of operating systems.
- Communication: Excellent verbal and written communication skills with a friendly, professional tone.
- Availability: Must be available to work evenings, specifically 4:00 PM to 12:00 AM (Mon-Fri).
- Internet: A reliable high-speed internet connection is mandatory for remote/hybrid candidates.