Job Description
Join Our Dynamic Team in Music City!
We are seeking a dedicated and empathetic Customer Support Specialist to join our expanding team in Nashville, TN. This is a unique opportunity to work in a supportive environment with flexible evening shifts. Whether you are a student looking for extra hours or a professional seeking a better work-life balance, this full-time role offers stability and growth.
Why Choose Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Flexible Scheduling: Work evening shifts that fit your lifestyle.
- Professional Growth: Clear pathways for advancement within the company.
- Great Benefits: Health insurance, 401(k) matching, and paid time off.
As the evening shift lead, you will be the first point of contact for our valued clients. We pride ourselves on top-tier service and are looking for someone who shares our passion for excellence.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening hours.
- Diagnose and troubleshoot technical issues to provide effective solutions.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management.
- Provide product training and guidance to new hires.
- Monitor ticket queues to ensure rapid response times.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer service or technical support is a plus.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively.
- Strong problem-solving skills and a patient demeanor.