Job Description
Are you a dedicated professional seeking a stable full-time role in Dallas, TX with evening flexibility? Apex Support Solutions is looking for a detail-oriented Evening Shift Customer Service Representative to join our high-performing team. We pride ourselves on delivering exceptional support and offer a competitive benefits package for our night-shift employees.
In this pivotal role, you will be the voice of our brand, ensuring our clients receive timely and accurate assistance. We value work-life balance and offer a structured schedule for our evening staff.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming calls, emails, and chat tickets from clients with patience and professionalism.
- Problem Resolution: Investigate and resolve customer issues efficiently, escalating complex cases to management when necessary.
- Data Entry: Maintain accurate customer records and update CRM systems with the most current information.
- Process Adherence: Follow all company policies and standard operating procedures (SOPs) to ensure compliance and quality service.
- Team Collaboration: Communicate effectively with morning and mid-day shift teams to ensure seamless workflow transitions.
- Feedback Collection: Gather customer feedback and report trends to help improve our products and services.
Qualifications
- Experience: Previous experience in customer service, call centers, or retail is preferred.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM to 1:00 AM or similar).
- Skills: Strong verbal communication skills and a professional phone manner.
- Computer Proficiency: Must be comfortable navigating Windows-based systems and CRM software.
- Work Ethic: Self-motivated individual with the ability to work independently with minimal supervision.
- Education: High school diploma or GED equivalent required.