Job Description
Are you a night owl looking for a lucrative career opportunity? Horizon Hospitality Solutions is seeking a dedicated Evening Shift Customer Service Representative to join our dynamic team in Miami, Florida. We offer a competitive hourly wage, flexible scheduling, and a supportive environment perfect for work-life balance.
In this role, you will be the voice of our brand, ensuring our clients receive top-tier support during our high-traffic evening hours. If you are looking for evening part time jobs or weekend shift jobs that offer growth and stability, this is the perfect fit for you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening and weekend hours.
- Resolve complex issues with empathy, patience, and efficiency to ensure high customer satisfaction scores.
- Document all interactions accurately and thoroughly in the CRM system.
- Collaborate with the day shift team to ensure seamless operations and continuity of service.
- Provide product recommendations and assist with up-selling services to meet revenue targets.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or hospitality preferred but not required.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong verbal and written communication skills with a professional tone.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to multitask in a fast-paced, high-volume environment.