Job Description
Join our award-winning team as an Evening Receptionist and enjoy a competitive salary plus a $1,500 sign-on bonus for qualified candidates! This evening shift role (4 PM - 12 AM) offers stability in a luxury downtown Toledo hotel with growth opportunities. We're seeking a polished professional to create memorable guest experiences while managing front desk operations. Benefit from comprehensive training, flexible scheduling options, and a supportive work environment.
Responsibilities
- Manage guest check-in/check-out procedures with precision and professionalism
- Handle reservation inquiries and modify bookings using our property management system
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate financial records for cash handling and billing transactions
- Coordinate with housekeeping and security teams for seamless operations
- Prepare daily reports and maintain confidential guest information
- Uphold brand standards through exceptional service during all interactions
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Exceptional communication and interpersonal skills
- Proficiency in property management software (e.g., Opera, RoomRack)
- Ability to multitask in a fast-paced environment
- Strong attention to detail with problem-solving aptitude
- Flexible availability including weekends and holidays
- Valid Ohio driver's license (preferred)
- Basic first aid/CPR certification (or willingness to obtain)