Job Description
Join our dynamic team at Harbor Pointe Suites as an Evening Receptionist and make an immediate impact! We're seeking a polished professional to manage our front desk operations during evening hours, ensuring exceptional guest experiences while maintaining operational excellence. This is your opportunity to step into a rewarding role with flexible hours and competitive compensation.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Handle phone calls and communications with professionalism and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Assist with reservation management and room status updates
- Resolve guest concerns promptly and maintain high satisfaction standards
Qualifications
- Previous front desk or receptionist experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, RMS)
- Strong problem-solving abilities and customer service orientation
- Ability to multitask in a fast-paced environment
- Flexible availability for evening shifts (typically 3 PM - 11 PM)
- High school diploma or equivalent required