Job Description
Join the Grand Hotel Detroit team as an Evening Receptionist and receive a $1,500 sign-on bonus! We're seeking a polished professional to create memorable guest experiences during evening hours. This full-time role offers competitive pay, growth opportunities, and the chance to be the first point of contact for our discerning clientele in downtown Detroit.
As an Evening Receptionist, you'll embody our commitment to excellence while managing front desk operations during peak evening hours. If you thrive in fast-paced environments and possess exceptional hospitality skills, we encourage you to apply today!
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM), including check-ins, check-outs, and guest inquiries
- Handle phone communications professionally, directing calls and providing information about hotel services
- Process payments, manage reservations, and maintain accurate guest records
- Collaborate with housekeeping and security teams to ensure seamless guest experiences
- Assist with basic administrative tasks including filing and report preparation
- Address guest concerns promptly and escalate issues to management when necessary
- Maintain a clean, organized, and welcoming front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience in hotel/hospitality setting
- Exceptional verbal communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Delphi) and Microsoft Office Suite
- Ability to multitask in fast-paced environments while maintaining composure
- Strong attention to detail and problem-solving abilities
- Flexible schedule availability including weekends and holidays
- Basic knowledge of Detroit area attractions and transportation options