Job Description
Join our award-winning team at Grand Hospitality Group in vibrant Nashville! We're seeking an Evening Receptionist to deliver exceptional guest experiences during our busiest hours. Enjoy a competitive hourly rate plus a $1,500 sign-on bonus for immediate hires. This role offers flexible scheduling, comprehensive benefits, and career growth opportunities in Nashville's thriving hospitality scene.
Our ideal candidate thrives in dynamic environments, values attention to detail, and takes pride in creating memorable guest interactions. You'll be the first point of contact for our evening guests, setting the tone for their stay. If you're a people-oriented professional seeking stability with premium perks, apply today!
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Answer multi-line phones and route calls appropriately
- Process reservations and manage booking systems
- Handle guest inquiries and resolve service issues
- Coordinate with housekeeping and security teams
- Maintain lobby area cleanliness and professional appearance
- Process payments and manage cash drawer operations
Qualifications
- 1+ years front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, PMS)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required