Job Description
Join our award-winning downtown Portland hotel as an Evening Receptionist and receive an exclusive $1,500 sign-on bonus! Metropolitan Suites Portland is seeking a polished hospitality professional to manage our front desk operations during evening hours. This is a fantastic opportunity for a customer-focused individual to provide exceptional guest experiences while enjoying competitive compensation and a comprehensive benefits package.
We offer a supportive work environment, professional development opportunities, and the chance to be part of a dynamic team in one of America's most vibrant cities. If you're passionate about hospitality and thrive in fast-paced settings, apply today!
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries via phone, email, and in-person with professionalism
- Maintain detailed records of reservations and guest preferences
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer with precision
- Execute upselling strategies to enhance guest experience
- Respond to emergency situations following established protocols
Qualifications
- Minimum 1 year of front desk or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, RoomRack)
- Ability to multitask in a high-pressure environment
- Strong problem-solving and conflict resolution abilities
- Valid Oregon driver's license preferred
- Flexible schedule availability including weekends/holidays