Job Description
Join Nashville's most exclusive luxury community as an Evening Receptionist at Grandview Estates. This high-impact role combines premium client service with operational excellence in a vibrant 24/7 environment. We seek a polished professional to manage our front desk operations during evening hours, ensuring seamless guest experiences while maintaining the highest standards of security and hospitality. This position offers unparalleled growth opportunities and a competitive compensation package.
Responsibilities
- Manage front desk operations during evening hours (3 PM - 11 PM) including guest check-ins, concierge services, and appointment scheduling
- Handle high-volume phone communications with professionalism and discretion
- Oversee building security protocols including access control and incident documentation
- Coordinate with overnight staff for seamless transition of critical operations
- Execute premium client relationship management for high-net-worth residents
- Maintain immaculate facility appearance and manage inventory of office supplies
- Act as primary emergency contact during evening hours with crisis management capabilities
Qualifications
- Minimum 3 years luxury hospitality or high-end corporate reception experience
- Exceptional communication skills with impeccable phone etiquette
- Proficiency in property management software (e.g., Yardi, RealPage)
- Valid Tennessee security guard license or willingness to obtain
- Advanced problem-solving abilities with calm demeanor under pressure
- Flexible availability including weekends and holidays
- Associate degree in Hospitality or Business Administration preferred
- Fluency in Spanish or other languages highly valued