Job Description
Join our award-winning team at Premier Hospitality Group as a Evening Receptionist in the vibrant heart of Tucson! We're seeking a polished professional to deliver exceptional guest experiences during our evening operations. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable moments, apply today to become the welcoming face of our downtown location.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Provide exceptional customer service to guests via phone and in-person
- Process check-ins/checkouts using property management systems
- Coordinate with housekeeping and security teams for seamless operations
- Handle guest inquiries and resolve service issues promptly
- Monitor security systems and manage access control protocols
- Maintain accurate records of guest requests and incident reports
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Tucson attractions and local services
- Professional appearance and positive attitude