Job Description
Join our award-winning luxury hotel team as an Evening Receptionist and become the first impression for our discerning guests. This pivotal role combines exceptional customer service with operational excellence in a vibrant downtown Houston setting. We offer competitive compensation, flexible scheduling, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Deliver exceptional guest experiences through warm, professional front desk interactions
- Manage check-in/check-out processes efficiently using Opera property management system
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management
- Process payments, manage reservations, and maintain accurate guest records
- Monitor security protocols and manage access control for guest safety
- Coordinate transportation arrangements and local activity recommendations
Qualifications
- Minimum 1 year customer service experience in hospitality or luxury retail
- Proficiency with hotel management systems (Opera, Fidelio) preferred
- Exceptional communication skills and professional demeanor
- Ability to multitask in fast-paced environments with attention to detail
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license and clean driving record
- Basic knowledge of Houston attractions and transportation systems