Job Description
Join our dynamic team at Hospitality Elite Group as an Evening Receptionist and become the welcoming face of our premier Greensboro location! We're seeking a polished professional to manage our front desk operations during evening hours, ensuring exceptional guest experiences while maintaining operational excellence. This role offers competitive compensation, flexible scheduling, and opportunities for career advancement within our growing hospitality network.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and takes pride in creating memorable first impressions. You'll be instrumental in guest satisfaction, administrative support, and maintaining our brand's reputation for excellence. If you're a night owl with a passion for service, we encourage you to apply today!
Responsibilities
- Deliver exceptional guest service with warm greetings and efficient check-in/check-out procedures
- Manage reservation systems, room assignments, and guest inquiries using industry software
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Address guest concerns promptly and escalate complex issues to management
- Perform administrative duties including phone handling, scheduling, and report generation
- Maintain cleanliness and organization of the front desk and lobby areas
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- Valid driver's license and reliable transportation