Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group, where your smile sets the tone for our guests' experiences. This pivotal role combines exceptional customer service with operational excellence in a fast-paced luxury environment. We're seeking a professional who thrives in evening hours to manage front desk operations, ensuring seamless check-ins and creating memorable first impressions. If you're passionate about hospitality and excel in independent decision-making, this is your opportunity to shine in Houston's vibrant hospitality scene.
Responsibilities
- Manage front desk operations during evening shifts (3 PM - 11 PM)
- Handle guest check-ins/checkouts with precision and warmth
- Coordinate with housekeeping and security teams for guest requests
- Operate reservation systems and maintain accurate guest records
- Resolve guest inquiries and complaints with discretion
- Process payments and manage cash handling procedures
- Prepare nightly reports and manage office supplies inventory
Qualifications
- High school diploma or equivalent required
- 1+ years of hospitality or front desk experience
- Proficiency with reservation software (e.g., Opera, Propertyware)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Houston area attractions preferred
- Valid Texas driver's license (for errands if needed)