Job Description
Join Milwaukee's most prestigious hospitality group as an Evening Receptionist and enjoy a competitive salary with exceptional benefits. We're seeking a polished professional to manage our high-end lobby operations during evening hours, delivering 5-star service to discerning guests. This role offers unmatched growth potential in a luxury environment with comprehensive health insurance, 401(k) matching, and paid time off. If you excel in customer excellence and thrive in dynamic settings, apply today to become the welcoming face of our iconic downtown Milwaukee location.
Responsibilities
- Manage high-volume front desk operations during evening shifts with precision and professionalism
- Handle guest check-ins/check-outs, room assignments, and VIP requests using advanced PMS systems
- Resolve escalated guest inquiries and complaints with exceptional diplomacy
- Coordinate with security, housekeeping, and concierge teams for seamless operations
- Process cash transactions and maintain accurate financial documentation
- Execute nightly audit procedures and generate end-of-shift reports
- Maintain pristine lobby environment and manage inventory of premium amenities
Qualifications
- Minimum 2 years luxury hotel/high-end reception experience required
- Advanced proficiency in Opera, Fidelio, or equivalent property management systems
- Exceptional conflict resolution and multitasking abilities
- Professional appearance and polished communication skills
- Availability to work flexible evening shifts including weekends and holidays
- Valid Wisconsin driver's license and clean driving record (for va duties)
- Proficiency in 3+ languages preferred (Spanish, French, German)
- Certification in hospitality management or relevant field a plus