Job Description
Join our award-winning team at Memphis Hospitality Group as an Evening Receptionist and be the welcoming face of our luxury downtown location. We're seeking a polished professional to deliver exceptional guest experiences during our evening operations. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Memphis' entertainment district. This role offers growth opportunities into hospitality management for the right candidate.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Handle guest check-ins/checkouts with efficiency and professionalism
- Answer multi-line phone calls and route inquiries appropriately
- Process payments and maintain accurate financial records
- Coordinate with security and housekeeping teams for seamless operations
- Resolve guest complaints promptly and escalate when necessary
- Prepare nightly reports and maintain guest data confidentiality
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work independently during evening hours
- Basic knowledge of Memphis attractions and events
- Flexible availability including weekends and holidays
- Professional appearance and demeanor