Job Description
Join Grand Detroit Hospitality's dynamic team as an Evening Receptionist and receive a $2,500 sign-on bonus! We're seeking a polished professional to manage front desk operations during evening hours, creating exceptional guest experiences while ensuring seamless administrative support. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and value career growth in Detroit's premier hospitality sector.
Responsibilities
- Manage front desk operations during evening shifts (3:00 PM - 11:00 PM)
- Handle guest check-ins/check-outs using property management systems
- Answer multi-line phone calls and route inquiries to appropriate departments
- Coordinate with housekeeping and security teams for guest requests
- Process payments and maintain accurate financial transaction records
- Prepare daily reports and manage office supplies inventory
- Uphold brand standards through professional demeanor and problem resolution
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in property management software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Michigan driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Detroit tourism attractions preferred
- High school diploma or equivalent required