Job Description
Join our dynamic team at Grand Hospitality Group as an Evening Receptionist and enjoy a competitive hourly rate plus a $1,500 sign-on bonus! We're seeking a polished professional to create exceptional first impressions for our luxury hotel guests during evening hours. This role offers stability, growth opportunities, and a vibrant work environment in Tampa's bustling hospitality scene.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and warmth
- Handle phone calls and reservations using Opera PMS system
- Resolve guest inquiries and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with security and housekeeping teams for seamless operations
- Uphold brand standards through professional appearance and demeanor
- Assist with valet services and luggage handling as needed
Qualifications
- 1+ years of hospitality or front desk experience required
- Proficiency with reservation systems and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including evenings, weekends, and holidays
- Valid Florida driver's license preferred
- Basic first aid/CPR certification a plus
- High school diploma or equivalent required