Job Description
Join our dynamic team at Grand Hospitality Group as a Full-Time Evening Receptionist and become the first point of contact for our prestigious clients. We seek a polished professional to manage front desk operations during evening hours, ensuring exceptional guest experiences while maintaining a sophisticated atmosphere. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Charlotte's most vibrant business districts.
Responsibilities
- Manage front desk operations during evening hours (3 PM - 11 PM), including guest check-ins/check-outs and concierge services
- Answer multi-line phone system, direct calls, and take accurate messages
- Coordinate with housekeeping and security teams for guest requests and facility management
- Process payments, manage reservations, and maintain accurate guest records in property management software
- Uphold brand standards through professional demeanor and impeccable grooming
- Handle emergency situations calmly and escalate to management as needed
Qualifications
- Minimum 2 years of front desk or hospitality experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment with attention to detail
- Valid North Carolina driver's license and reliable transportation
- Flexibility to work weekends and holidays as required
- Basic knowledge of local attractions and transportation options