Job Description
Join our dynamic team as an Evening Receptionist at Prime Hospitality Group, where exceptional service meets southern charm. We're seeking a polished professional to manage our front desk operations during evening hours, ensuring seamless guest experiences while maintaining our brand's reputation for excellence. This role offers a flexible schedule in Raleigh's vibrant downtown, perfect for individuals who thrive in fast-paced environments and value work-life balance.
Responsibilities
- Manage check-in/check-out processes for guests with precision and efficiency
- Handle incoming calls and inquiries using professional etiquette
- Coordinate with housekeeping and security teams for operational needs
- Maintain accurate guest records and reservation systems
- Process payments and manage cash handling procedures
- Assist with basic administrative tasks including scheduling and filing
- Respond to emergency situations calmly and following protocol
Qualifications
- Minimum 1 year experience in front desk or hospitality role
- Proficient in reservation systems (e.g., Opera, Propertyware)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure scenarios
- Valid North Carolina driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services
- First Aid/CPR certification a plus